Finnish Speaking Customer Support Agent
WHAT WE ARE LOOKING FOR
Finnish Speaking Customer Service Agent role is a key role for our business.
We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating a pleasurable and entertaining journey for them across all touchpoints.
If you think you can do it, you could be the one we’re looking for!
- Making an impact by helping people and making someone’s day better
- Socializing with people over chat, e-mail or phone
- Challenges by solving “puzzles” and cracking the “nuts”
- A champion in communicating and socializing with people
- Optimistic and positive (even when the going gets tough)
- Empathetic, positive and immensely patient
- An energetic and goal-oriented person
- Listen, engage and help customers with their inquiries over e-mail, chat or phone
- Investigate problems, develop solutions and manage through resolution
- Escalate issues to other departments or manager
- Support your colleagues and help the new ones
- Excellent written and verbal communication skills in Finnish and English
- Very good computer and typing skills
- Ability to focus on details and multitask
- Strong active listening skills - give attention to what other people are saying, take time to understand and ask questions when appropriate
- Problem-solving skills and ability to adapt to change with a positive attitude
- Readiness to work flexible hours from 9:00 till 21:00 (Monday-Sunday)
- Competitive salary package
- Top-notch colleagues with various backgrounds to collaborate
- Spacious office and casual environment
- Flexible work schedules
- Unlimited opportunity for career development
- Health insurance
- Paid vacation
This position is based in Riga, Latvia with relocation package. Please send your CV and motivation letter in English to [email protected] with a subject line FINNISH SPEAKING CUSTOMER SUPPORT AGENT. Deadline for applying: December 30th, 2019 at 12:00. Your application will be handled confidentially.
Please be aware that your resume will be stored in our database for the next 6 months. You are entitled to request the deletion of your resume at any time.