Finnish Speaking Customer Support Agent

WHAT WE ARE LOOKING FOR

Finnish Speaking Customer Service Agent role is a key role for our business.

We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating a pleasurable and entertaining journey for them across all touchpoints.

If you think you can do it, you could be the one we’re looking for!

You love:

Making an impact by helping people and making someone’s day better
Socializing with people over chat, e-mail or phone
Challenges by solving “puzzles” and cracking the “nuts”

You are:

A champion in communicating and socializing with people
Optimistic and positive (even when the going gets tough)
Empathetic, positive and immensely patient
An energetic and goal-oriented person

You will:

Listen, engage and help customers with their inquiries over e-mail, chat or phone
Investigate problems, develop solutions and manage through resolution
Escalate issues to other departments or manager
Support your colleagues and help the new ones

You need:

Excellent written and verbal communication skills in Finnish and English
Very good computer and typing skills
Ability to focus on details and multitask
Strong active listening skills - give attention to what other people are saying, take time to understand and ask questions when appropriate
Problem-solving skills and ability to adapt to change with a positive attitude
Readiness to work flexible hours from 9:00 till 21:00 (Monday-Sunday)

We offer:

Competitive salary package
Top-notch colleagues with various backgrounds to collaborate
Spacious office and casual environment
Flexible work schedules
Unlimited opportunity for career development
Health insurance
Paid vacation

Ansökan

This position is based in Riga, Latvia with relocation package. Please send your CV and motivation letter in English to [email protected] with a subject line FINNISH SPEAKING CUSTOMER SUPPORT AGENT. Deadline for applying: January 30th, 2020 at 12:00. Your application will be handled confidentially.

Please be aware that your resume will be stored in our database for the next 6 months. You are entitled to request the deletion of your resume at any time.