Finnish Speaking Customer Support Agent

WHAT WE ARE LOOKING FOR

Finnish Speaking Customer Service Agent role is a key role for our business.

We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating a pleasurable and entertaining journey for them across all touchpoints.

If you think you can do it, you could be the one we’re looking for!

You love:

  • Making an impact by helping people and making someone’s day better
  • Socializing with people over chat, e-mail or phone
  • Challenges by solving “puzzles” and cracking the “nuts”

You are: 

  • A champion in communicating and socializing with people
  • Optimistic and positive (even when the going gets tough)
  • Empathetic, positive and immensely patient
  • An energetic and goal-oriented person

You will:    

  • Listen, engage and help customers with their inquiries over e-mail, chat or phone
  • Investigate problems, develop solutions and manage through resolution
  • Escalate issues to other departments or manager
  • Support your colleagues and help the new ones

You need:

  • Excellent written and verbal communication skills in Finnish and English
  • Very good computer and typing skills
  • Ability to focus on details and multitask
  • Strong active listening skills - give attention to what other people are saying, take time to understand and ask questions when appropriate
  • Problem-solving skills and ability to adapt to change with a positive attitude
  • Readiness to work flexible hours from 9:00 till 21:00 (Monday-Sunday)

We offer:

  • Competitive salary package
  • Top-notch colleagues with various backgrounds to collaborate
  • Spacious office and casual environment
  • Flexible work schedules
  • Unlimited opportunity for career development
  • Health insurance
  • Paid vacation

Ansökan

This position is based in Riga, Latvia with relocation package. Please send your CV and motivation letter in English to [email protected] with a subject line FINNISH SPEAKING CUSTOMER SUPPORT AGENT. Deadline for applying: December 30th, 2019 at 12:00. Your application will be handled confidentially.

Please be aware that your resume will be stored in our database for the next 6 months. You are entitled to request the deletion of your resume at any time.