Payment Analyst
JOB RESPONSIBILITIES
- Process payments for Lifland Gaming Group clients, along with any issues that arise from these transactions in a timely and professional manner
- Handle first-line queries for Lifland Gaming Group customers on gaming, financial, technical and any applicable issues related to payments and fraud
- Ensure that fraudulent transactions are spotted early enough to control and minimize risk to the company
- Research and find/solve fraud cases involving, but not limited to credit card fraud, bank fraud, identity theft and phishing
- Work to enhance the client experience on the Lifland Gaming Group sites
- Support customer service agents in payments-related queries
- Work together with the Payments team to solve problems regarding customer's questions
REQUIREMENTS FOR CANDIDATES
- Working knowledge of customer service and valuing customer experience
- Strong attention to details with consistent accuracy, highly organized
- Excellent communication skills
- The ability to follow stringent processes and regulations
- Ability to think analytically and make accurate decisions
- Basic casino, poker and sports knowledge of any kind and a background in iGaming or similar sort of previous role would be considered an asset, but not essential
- Must be able to work within a team environment
- Strong proficiency working with web browsers and web-based tools
WE OFFER
- Unique opportunity to take part in the development of growth- and sales-driven company and build its future
- Dynamic work in rapidly growing international company with personal development possibilities
- Professional team with various, international backgrounds to collaborate
- Competitive salary and benefits package
- Opportunity for career development
Ansökan
This position is based in Riga, Latvia . Please send your CV and motivation letter in English to [email protected] with a subject line PAYMENT ANALYST. Deadline for applying: February 10th, 2019 at 00:00. Your application will be handled confidentially.
Please be aware that your resume will be stored in our database for the next 6 months. You are entitled to request deletion of your resume at any time.